GENERAL
What is an affiliate program?
An affiliate program allows you to promote Smart Live Casino on any websites that
you own. For you to effectively promote our products we provide everything you need
including banners, text links, email newsletters, and more. When a user or member
of your site clicks on our banners of links they will automatically be referred
to smartlivecasino.com. If your customer then goes on to sign up for a real money
account you will earn commission (terms and conditions apply). It really is that
simple!
Is my site eligible to promote Smartlivecasino?
The affiliation program is opened to all kinds of websites. However the company
reserves the right to refuse any website containing explicit content or language,
pornography or supporting violence and discriminatory groups. When assessing websites
we look for relevance and therefore, may ask for more details before approving a
site that is not directly related to gambling.
What is the process to register to the Smart Live Affiliate Program?
Step 1: Simply click here to join the Smart Live Casino Affiliate
Program
Step 2: Fill in the easy registration form.
Step 3: Add Smart Live Casino banners and links to your website
and start earning!
What is a super affiliate and a sub affiliate?
A Super affiliate is an affiliate who introduces a new affiliate to Smartlivecasino.
A sub affiliate is someone who is recommended by one of our affiliates.
REPORTING & TRACKING
What is an Affiliate tracking code?
When you register for the Smart Live Affiliate Partner Program, when you log into
your account and select your marketing material, your unique tracking code/link
will automatically be embedded into the creative HTML link. All you need to do is
to add that to your site. The Affiliate tracking code is related to your individual
user profile, and is how the Smart Live Affiliate Program identifies your account.
Therefore, whenever you create a link on your website to Smart Live Casino you must
use this affiliate tracking code. It is very important that you use the correct
Affiliate tracking code, because this is how the Affiliate Partner Program tracks
that a visitor to Smart Live Casino was referred to us by your site.
Please note: If you do not use this code we cannot track your customers.
If you have multiple sites in your network, each site will have its own Affiliate
tracking code that must be used only by that particular site.
When do I start making money?
Once you have become an Smart Live Affiliate Partner (if you have not currently
signed-up with us, then please visit our registration form), you will need to set
up your creative or links so that you can start referring players from your site
to Smart Live Casino.
When visitors to your site click on any of your links or creative to Smart Live
Casino, they will be tracked automatically by our system. Once this customer has
opened up a real money account and met the requirements as set out according to
your selected commission plan you will see your relevant commission showing as pending
in your Smart Live Affiliate Program account. The amount of commission will depend
upon the commission plan you select at the time of opening your Smart Live Affiliate
account.
When do I get a payment?
The timeframe for the commission calculation is a financial period. A financial
period corresponds to a calendar month. Any commission due is paid out into your
account by the 20th of each month for the previous month's activity.
How can I track my performance and how much I am earning?
You have access to a wide set of daily updated reports and statistics across all
Smartlivecasino products. By logging into your personal account with your username
and password you can access important information about your site’s performance
including clicks, registrations, first time depositors, net revenues and commissions
earned.
How long is the cookie duration?
The length of the cookie is 60 days.
My statistics do not seem to reflect the number of players I think I have referred?
1. Check that the link and the Affiliate tracking code are correct.
2. Remember that you will only be paid for referring new Smart Live Casino customers.
If a referred player is already a Smart Live Casino customer, then there is no payment.
Please note: The database serving the online statistics interface
is updated every 24 hours.
COMMISSIONS
What is a real money player?
This is a player who signs up for a real money account, makes a deposit and starts
wagering (exact requirements are outlined in the terms and conditions of the commissions)
What is "net gaming"?
"Net Gaming" is the act of players placing bets on our online games at Smart Live
Casino.
What is the registration conversion rate?
The registration conversion rate is the ratio for the percentage of visitors to
your website who register for a player account versus those customers who then go
on to make a deposit. This will form your conversion rate for players referred to
Smart Live Casino from your website.
What is Cost Per Acquisition (CPA)?
CPA is a metric for online advertising where a fixed commission amount is paid for
every real money player referred. These players have to deposit and wager through
a predefined amount.
What is Net Revenue?
Net player revenues are calculated by taking the player's account wagers minus wins
minus bonus minus charge backs.
What is Revenue Share (%)?
% revenue share is a metric for online advertising where the affiliate receives
a percentage of their customers’ net revenue/losses
What is a multi-tiered referral program?
As well as earning commissions on your performance, you earn commissions on your
sub-affiliate’s player performance.
What if the revenue is negative?
If at the end of the 4 weeks financial period an affiliate’s net revenue has a negative
value, this will be set to 0 at the beginning of the next month. Smartlive operates
a no-negative carry over policy on commissions.
Is there any start-up or hidden fee?
There are no charges for joining the Smartlive affiliate program.
My Net Player Revenues have decreased from the previous month. What happened?
This means that one or more of the players you have referred to the casino have
won in the online games. This may seem negative for you in the short term, but that's
the way a casino stays successful in the long term. Winning players are happy players
that are likely to play at the casino for a long period of time, and generate revenue
for you.
SUPPORT
How can I get general support?
We have dedicated Affiliate Managers to assist with any queries you may have about
your account. You can email or call us any time between 9am and 6pm (GMT)
I have lost or forgotten my username and/or password, and cannot log in. What do
I do?
On the sign in page to your account click on the ‘forgot password’ link and your
password will be emailed to you. If this does not work for any reason please contact
your Affiliate Manager who will be able to reset this for you.
Want to know more?